This course will support those with the responsibility of line managing teams, how to effectively conduct supervisions and appraisals with the different approaches needed to support staff as part of the services own supervision and appraisal system and processes. The course will give line managers the skills and knowledge of the different approaches needed to not only successfully manage a team, but to understand the impact on services with a supported workforce.
The Care Quality Commission and Local Authority Quality Monitoring Teams place expectations on managers, team leads and senior staff members to demonstrate compliance to regulations and legal frameworks during their assessments/inspections.
The return to assessments/ inspections by the commission and local authority teams have seen a trend in many services being rated as required improvements, inadequate or poor in the caring and well led key questions and, Local authority standards.
Generally, the trends around staff feeling unsupported, undervalued, unmotivated and dissatisfied can be linked to ineffective supervisions and appraisals.
The new quality statements created by the Care Quality Commission places value in not only supervisions & appraisals being up to date but also, in how supported the workforce wellbeing is within services. This has seen the focus on workforce wellbeing moved from Well-led to the Caring Key Question.
Feedback from staff and leaders forms one of the new evidence categories and, observations of services, staff practices, team working, and culture further demonstrates how services need to invest in Effective Supervision and Appraisals training for line manager. Additionally, lengthy phone calls to staff and questionnaires are being used to gather further data on how services are supporting their teams analysing data gathered, on the delivery of good quality care and support at point of care.
This course helps to identify the difference styles and approached needed to successfully manage supervisions and appraisals, identifies the different types of supervisions and, how to successfully use tools to manage conflicts, communication, check knowledge skills and service compliance and create an open and transparent learning service culture.
Learning will enable delegates to adapt approaches and styles to demonstrate a caring and well led organisation and, inspire teams to work with managers with a proactive culture visible across systems and processes in the service.
