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Inclusive Communication and Support in Care Homes: Implementing the Five Good Communication Standards

Mon, 15 Apr 2024

Virtual, Online

Inclusive communication is an approach to communication which enables as many people as possible to be included in that interaction.

This masterclass will focus on how good communication underpins outcomes and how implementing good communication in care plans is proactive and prevents reactive and unethical restrictive interventions.

Inclusive communications is relevant to everyone and to ALL forms of communication. This masterclass will look at how this should be adopted to each individual on an organisational and population level.

The day will focus on the five good communication standards expected within residential services, and discuss what each standard means and how you can achieve the accessible information within your CQC inspection.

Inclusive communication reduces inequality and social isolation it meets human rights, legal, policy and requirements.

Implementing good communication is proactive and ethical as it prevents reactive and unethical restrictive interventions, such as the abuse and punishment as occurred at Winterbourne View.

Royal College of Speech and Language Therapists

This course would be beneficial to

  • Registered managers

  • Senior support workers

  • Care coordinators

  • Those responsible for writing care plans.

  • Learning disability services/Care home/nursing/residential

This masterclass will enable you to:

  • Understand the importance of the FIVE Good communication standards.

  • How to use good communication to provide inclusive support.

  • Talk about what ‘Good’ Standards look like

  • How you will achieve each standard within your service

  • How to evidence good communication within your support plans

  • How to evidence that you are using inclusive communication

  • Learn how to meet the accessible information standard.

  • Creating communication tools

  • Know how to promote and use inclusive communication.

  • How to use good communication when completing Mental capacity assessments and best interests decisions.

Facilitated by:

Mr Tim Dallinger

Ex-care Provider, Trainer, Consultant, Conference Speaker, Author
Social Care Consultants Ltd

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



Virtual Voluntary sector & charities



Virtual Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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