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Registered Manager & Responsible Individual Compliance, Governance and Business Development in Care Homes

Thu, 28 Mar 2024

Virtual, Online

How to successfully manage service compliance to Care Quality Commission regulations and, grow your services new business opportunities.

Develop your skills and knowledge around the implementation of systems and processes which demonstrates sustainable change and service development and support business growth.

This course will support responsible individuals to understand how to effectively manage and, develop a service with key performance indicators demonstrating compliance to The Care Quality Commissions new single assessment framework and, Local Authority contract Quality Monitoring teams.

Services are struggling in the current climate with changes to the way the regulator is now assessing, inspecting, and monitoring services. Additionally, Local authority contract tendering systems and processes requiring a high level of understanding of local demographics, resources, and outcome-based service provision.

The National Recruitment crisis sees services fishing from the same ‘pool’ creating a culture of competition for staff and new business. Services are struggling to balance staff and customer ratio’s seeing many services with voids, or reduced weekly service hours which in turn, not only affects turnover and business development but threatens to impact on vital service compliance.

Recent trends have seen service embargo’s in place with local authorities removing clients or removing services from frameworks. There has been a rise in the number of services with warning notices, Notice of Proposal or Decisions issues by the Care Quality Commission.

This course will support delegates to understand the skills needed to effectively manage a service providing effective service leadership. How to attract new staff, retain existing staff, develop a service culture with a shared values and vision. How to develop and manage new business working in collaboration with your local demographics and stakeholders.

This masterclass will enable you to:

  • Identify the skills, knowledge and experience required to successfully manage a service

  • Demonstrate effective compliance and governance within the service aligned to the Single Assessment Framework and quality statements

  • Identify the values which underpin your service and how you can develop a shared vision and strategy to embed the values into practice

  • Describe a positive service culture, why is it so important and how can managers develop and maintain and change culture.

  • Identify your service KPI’s and how service managers can gather, monitor, and evaluate data to demonstrate performance and, effective governance.

  • Describe how to demonstrate safe and effective recruitment, onboarding, training, supporting, and developing new staff whilst retaining experienced existing staff.

  • Develop a marketing strategy and safely balance new business and staffing.

Facilitated by:

Mr Tim Dallinger

Ex-care Provider, Trainer, Consultant, Conference Speaker, Author
Social Care Consultants Ltd

Ms Tracey McGee

Health & Social Care Advisor / Consultant, Director of Quality Care Consultant Services Ltd
Quality Care Consultant Services Ltd

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Getting to the Venue


TheStudio, 7 Cannon Street, Birmingham, B2 5EP

thestudio is located about 50 yards up Cannon Street (from New Street) on the right or 50 yards down from House of Fraser on the left.<


There are three railway stations within walking distance of thestudio: Birmingham New Street, Snow Hill and Moor Street. New Street Station is just three minute walk from thestudio.


There are several car parks within walking distance of thestudio. We recommend either NCP High Street, or NCP Londonderry House both around five minutes walk away. The postcode for satnav is B4 7LN and B4 7LX. The Mailbox car park is also only a 10 minute walk.

Venue Map

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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