This full day masterclass explores the requirements of Regulation 9 (Person-Centred Care) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and equips delegates with the knowledge, skills and tools to develop and implement robust assessment, care planning and risk management systems.
The course covers the complete journey from pre-assessment and compatibility assessment, through comprehensive initial assessment, to the writing of effective person-centred care plans that are outcome-focused and clearly linked to identified needs. The course examines objective risk assessment and management, explores the complexities of involving people, families and representatives in decision-making, and applies Mental Capacity Act 2005 principles throughout.
Practical solutions are provided for working with poorly designed digital care planning systems, and guidance is given on conducting effective first reviews, reactive reviews and comprehensive annual reviews. The course combines regulatory knowledge with practical application, case studies, and actionable tools that delegates can take back to their services.
Person-centred care is at the heart of quality social care. Regulation 9 requires providers to carry out collaborative assessment of each person's needs and preferences, design care with a view to meeting those needs and achieving the person's preferences, and review care plans regularly to ensure they remain fit for purpose.
In practice, this means moving away from task-focused, service-driven approaches to care towards genuinely personalised, outcome-focused care that reflects what matters to the person and enables them to achieve their goals and aspirations. It requires skilled assessment that captures the whole person – their physical, mental, emotional and social needs – and clear care planning that translates assessment information into actionable, measurable outcomes.
CQC inspectors focus closely on whether services truly deliver person-centred care. They examine assessments and care plans, observe staff interaction with people, speak with service users and families, and review whether care is individualised or driven by service routines and staff convenience. Non-compliance with Regulation 9 is a frequent CQC finding, with inspectors often noting that care plans are generic, task-focused, and do not reflect the person's individual needs and preferences.
This masterclass has been designed to explore all of these issues in depth and equip delegates with the skills, knowledge and practical tools to implement genuinely person-centred assessment and care planning systems. We will examine the requirements of Regulation 9, explore what person-centred care means in practice, develop skills in collaborative assessment, learn to write outcome-focused care plans, conduct objective risk assessments, understand Mental Capacity Act principles, and explore how to manage the practicalities of reviews and digital systems.
This masterclass will enable you to:
Understand the full requirements of Regulation 9 and CQC expectations for person-centred care
Define and apply the four core principles of person-centred care in your service
Carry out effective pre-assessment and compatibility assessment
Conduct comprehensive, collaborative, holistic initial assessments
Determine which assessed needs the service will meet and plan accordingly
Write clear, person-centred care plans structured around needs, outcomes and actions
Understand the difference between task-focused and outcome-focused care
Conduct objective risk assessments and develop appropriate risk management strategies
Use standard and custom risk assessment tools appropriately
Work effectively with poorly designed digital care planning systems
Apply Mental Capacity Act 2005 principles in assessment and care planning decisions
Involve people, representatives and family members meaningfully in decision-making
Conduct effective first reviews, reactive reviews and comprehensive care plan reviews
Use care records effectively to plan and conduct reviews
Create action plans to improve assessment and care planning in your own service
