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Root Cause Analysis: 2 Day Masterclass

Training dates throughout the year:

Wed 10 - Thu 11 Aug 2022
Mon 10 - Tue 11 Oct 2022
Mon 5 - Tue 6 Dec 2022

Find out more about virtual attendance

Root Cause Analysis Training for NHS and Healthcare Professionals.

This two day intensive masterclass will provide Root Cause Analysis Training in line with the July 2019 Patient Safety Strategy.

This intensive two day masterclass will provide Root Cause Analysis training in line with the 2019 Patient Safety Strategy and subsequent guidance. The course will offer a practical guide to conducting RCA with a focus on systems-based patient safety investigation as proposed within the latest guidance released by NHS England and NHS Improvement. The course provides insights into how RCA is evolving and gives detailed information on what standards RCA investigations are expected to reach following the detailed recent reviews of patient safety work across the NHS and healthcare.  

The new National Patient Safety Incident Response Framework (PSIRF) published in 2020 highlights important changes to the way safety incidents will be investigated, which is reflected in this course. Key new content includes:

  • Promotion of RCA as a tool for learning & improvement
  • Emphasis on increased use of listening & interview (staff and patients) to gain a better understanding of what has happened
  • The importance of Safety II and focusing on system strengths, plus linking RCAs to QI & clinical audit
  • More emphasis on human factors
  • Brief information on approaches that may be more appropriate to RCA (e.g. significant event analysis, after-action reviews) 

This course is designed to provide delegates with the key skills and knowledge that they will require to conduct RCA effectively. The course content walks learners through the seven-key stages to conducting a high-quality RCA investigation. We pay particular attention to planning and managing investigations, interviewing staff, mapping information, using appropriate analysis tools to establish contributory factors and creating fit-for-purpose action plans and final reports. In line with current thinking, we advocate RCA as a team-based approach and agree with NHS Improvement’s statement ‘investigations must be led by trained investigators with the support of an appropriately resourced investigation team’. This training will also help attendees meet the new national standards for patient safety investigations that state investigators must attend update training and networking events with other investigators at least annually. 

The course also focuses on the reality of conducting RCA. Indeed, recent literature on patient safety investigations have highlighted a number of potential weakness and flaws that can occur when healthcare teams conduct RCA. We explore these potential pitfalls giving a realistic account of the relative merits of established techniques and advise on what best practice in RCA delivery currently looks like. 

Delivery is fast-paced and interactive with lots of practical guidance for learners. Attendees will receive a wide array of additional materials to help support learning. All learners are provided with a certificate of attendance. Please note that this is a Level 3 accredited course, and all learners are eligible to gain an RCA qualification on the successful completion of a short-written post-course assignment that typically takes 3 to 4 hours. This qualification may be valuable at a personal level but will also demonstrate to the Care Quality Commission, local commissioners and other regulators that staff have reached an academic level of attainment in relation to RCA. 

The course is facilitated by Tracy Ruthven and Stephen Ashmore who have significant experience of undertaking patient safety reviews in healthcare. They were commissioned to write a national RCA guide by the Healthcare Quality Improvement Partnership. They have also authored articles on significant event analysis and clinical audit/quality improvement, all techniques seen as increasingly relevant to improving patient safety.

RCA Delegate Feedback

  • “Immensely thought provoking, engaging, and encourages alternate views of the same situation and approach.”
  • “Great information and good introduction to this subject matter. Very good resources as well”
  • “Both trainers were friendly, relaxed, professional and knowledgeable”
  • “Well presented, interesting, informative and enjoyable course.”
  • “Fantastic - good interaction. Able to speak to trainers throughout due to chat. I thought it worked really well”

This course supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes 

Facilitated by:

Stephen Ashmore

CASC Director and Patient Participation Group Chairman
Clinical Audit Support Centre

Tracy Ruthven

CASC Director, Magistrate and Freedom to Speak Up Guardian
Clinical Audit Support Centre

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Carolyn Goodbody for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Root Cause Analysis: 1 Day Masterclass
Choice of Dates
Learning from Patient Safety Incidents
Monday 3 Oct 2022
Patient Safety Management
Monday 17 Oct 2022

Supporting Organisations

In Partnership with:

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