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How to Deal with Difficult People

Training dates throughout the year:

Monday 20 Jun 2022
VIRTUAL, Online
VIRTUAL, Online
Monday 26 Sep 2022
VIRTUAL, Online
VIRTUAL, Online

Find out more about virtual attendance

This one day virtual masterclass facilitated by Mr Perbinder Grewal,  will focus on how to deal with difficult people.

  • Do you have someone at work who consistently triggers you?
  • Doesn’t listen? Takes credit for work you’ve done?
  • Wastes your time with trivial issues?
  • Acts like a know-it-all?
  • Can only talk about themselves?
  • Constantly criticises?


We will discuss strategies and tools to improve communication and interactions with others.

Key Learning Objectives:

  • Introduction to Emotional Intelligence
  • Strategies and Tools to deal with Difficult People
  • How to give appropriate and developmental Feedback

The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching. Linkedin: www.linkedin.com/in/perbindergrewal

Feedback from previous masterclasses facilitated by Perbinder includes“Perbinder is very insightful in the way he talks about all the specified topics like Motivation, Psychological Safety, Workplace cultures, Resilience, Mental Toughness and how that can all be connected to each other in relation to changing staff behaviours and attitudes"

Facilitated by:

Mr Perbinder Grewal

General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Enquire
Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training

£295.00

(£354.00)

(Prices in brackets include VAT)

Discounts

Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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