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Managing and Supporting Clinicians/Healthcare Professionals involved in a Patient Safety Incident, Complaint or Claim



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Find out more about virtual attendance

This conference focuses on supporting staff who have been involved in patient safety incidents, or are the subject of complaints or claims. Involvement in an incident, complaint or claim can have severe consequences on staff who may experience a range of reactions including stress, depression, shame and guilt.

“Organisations must “never lose sight of the staff at the sharp end of the error” and plan accordingly. The establishment of a just culture ensures staff are treated fairly and appropriately following patient safety incidents. For staff to be appropriately supported, all organisations must have systems and structures that ensure managers and wider staff:
• are confident about which incidents are being investigated and why
• understand the potential impact of patient safety incidents on staff
• can recognise and help to manage the signs and symptoms of stress (including those associated with post-traumatic stress disorder) in themselves and colleagues
• have access to support following patient safety incidents. Staff should never be left feeling isolated and uninformed about what will happen following a patient safety incident... Organisations must establish procedures to identify all staff who may have been affected by a patient safety incident and to provide access to the support they need.”

Patient Safety Incident Response Framework 2020

“It is vital that NHS staff are fully supported throughout the complaints process so that it doesn’t damage their confidence, trigger mental health problems, or result in the over-management of patients.”

Dr Clare Gerada, Chief Executive, NHS Practitioner Health

This conference will enable you to:

  • Network with colleagues who are working to support staff following incidents, complaints or claims
  • Understand national developments including the requirements in the 2020 Patient Safety Incident Response Framework
  • Reflect on how we can better support staff experiencing these issues through Covid-19
  • Deliver a just culture that supports consistent, constructive and fair evaluation of the actions of staff involved in patient safety incidents
  • Reflect on a healthcare’s professionals personal experience of being the subject of an incident investigation 
  • Improve immediate support and debriefing when an incident occurs
  • Develop your skills in providing the staff member involved in a patient safety incident specific individual support or intervention to work safely
  • Understand how you can improve processes for ensuring candour and supporting staff
  • Identify key strategies for interviewing staff and taking statements and preparing staff for Coroner’s Inquests 
  • Ensure you are up to date with the latest developments in psychological support for staff including building resilience
  • Self assess and reflect on your own practice
  • Gain CPD accreditation points contributing to professional development and revalidation evidence

Chair and Speakers Include:

Dr Caroline Walker

Psychiatrist, Therapist, Trainer, Coach & Founder
The Joyful Doctor

Mike O'Connell

Legal Services Practitioner and Interim Senior Inquests Manager
Calderdale and Huddersfield NHS Foundation Trust

Ben Wesson

Head of Customer Enquiries and Complaints, People and Organisational Effectiveness

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Carolyn Goodbody for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

Fee Options




(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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