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De-escalation, Conflict Management and Resolution

Wednesday 12 Oct 2022


Find out more about virtual attendance

This one day masterclass will focus on conflict from how to manage different types of conflict through to conflict resolution. This course is aimed at all healthcare staff from frontline staff through to senior managers in dealing with conflict with colleagues, staff, clients and patients.

The 2020 NHS Staff Survey reported: The following percentages of staff experienced at least one incident of bullying, harassment or abuse in the last 12 months: 26.7% …from patients / service users, their relatives or other members of the public 12.4% …from managers 18.7% …from other colleagues (All are an improvement from 2019 NHS staff survey!) The following percentage of staff experienced at least one incident of physical violence in the last 12 months: 14.5% from patients / service users, their relatives or other members of the public 1.4% from colleagues.

All Clinical Staff and Team Leads should attend.

Key Learning Objectives:

  • What is conflict?
  • Conflict management styles
  • Conflict cycle
  • Attitude behaviour cycle
  • Risk assessment
  • Conflict resolution


Perbinder Grewal is a General & Vascular Surgeon and Human Factors Trainer. He is a human factors and patient safety trainer; leads on medical education both locally and nationally; is a Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; has a passion for training and medical education; is a Module Tutor for the ChM in Vascular Surgery for the University of Edinburgh and Tutor for the ChM in General Surgery for the past 5 years; has Postgraduate Certificates in Leadership and Coaching.

Feedback from previous masterclasses facilitated by Perbinder includes:

“Brilliant and enlightening”

“Engaging Speaker”


Facilitated by:

Mr Perbinder Grewal

General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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How to Deal with Difficult People
Monday 26 Sep 2022

Supporting Organisations

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