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This one day masterclass will focus on conflict from how to manage different types of conflict through to conflict resolution. This course is aimed at all healthcare staff from frontline staff through to senior managers in dealing with conflict with colleagues, staff, clients and patients.
The 2020 NHS Staff Survey reported: The following percentages of staff experienced at least one incident of bullying, harassment or abuse in the last 12 months: 26.7% …from patients / service users, their relatives or other members of the public 12.4% …from managers 18.7% …from other colleagues (All are an improvement from 2019 NHS staff survey!) The following percentage of staff experienced at least one incident of physical violence in the last 12 months: 14.5% from patients / service users, their relatives or other members of the public 1.4% from colleagues.
All Clinical Staff and Team Leads should attend.
Key Learning Objectives:
- What is conflict?
- Conflict management styles
- Conflict cycle
- Attitude behaviour cycle
- Risk assessment
- Conflict resolution
Perbinder Grewal is a General & Vascular Surgeon and Human Factors Trainer. He is a human factors and patient safety trainer; leads on medical education both locally and nationally; is a Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; has a passion for training and medical education; is a Module Tutor for the ChM in Vascular Surgery for the University of Edinburgh and Tutor for the ChM in General Surgery for the past 5 years; has Postgraduate Certificates in Leadership and Coaching.
Feedback from previous masterclasses facilitated by Perbinder includes:
“Brilliant and enlightening”