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Review of Adult Social Care Complaints

The Local Government and Social Care Ombudsman has released their review of adult social care comlaints which highlights the impact of complaints on improving care services.

The Ombudsman’s Review of Adult Social Care Complaints reveals councils and care providers implemented more than 1,300 recommendations to put things right for people in 2016/17.

As well as putting things right for an individual, the Ombudsman makes recommendations to improve services for others by changing policies and procedures, training staff, or recommending a service be provided.

Within the Ombudsman’s 1,318 recommendations, councils and care providers made nearly 180 procedural changes and committed to train staff on nearly 50 occasions.
Read more... 

Original Source: http://www.lgo.org.uk/information-centre/news/2017/nov/ombudsman-highlights-the-power-of-complaints-to-improve-social-care

Download the report

Related events:

NHS Complaints Summit 2018
Friday 9 March 
De Vere West One Conference Centre, London

Root Cause Analysis: 2 Day Intensive Training Course
Tuesday 23 January — Wednesday 24 January 
De Vere West One Conference Centre, London

Root Cause Analysis: 2 Day Intensive Training Course
Wednesday 28 February — Thursday 1 March 
De Vere West One Conference Centre, London

Root Cause Analysis: 2 Day Intensive Training Course
Wednesday 21 March — Thursday 22 March 
Mercure Exeter Southgate, Exeter
 

24 November 2017

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